Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

If you have purchased an item from Hex Pegs and it is not of acceptable quality or does not match the description, you can return it to us. Upon assessment, Hex Pegs will offer a full refund, repair or replacement on most items purchased online. You must provide us with your Hex Pegs receipt, online Tax Invoice or proof of purchase via credit card or bank statements. Any refund will be provided via the same method of payment as the original purchase.

All returned products that are being returned due to a customer changing their mind or being unhappy with the product(s) must be unused and in an “As New” condition to obtain a full refund.

If you require assistance with returning an ordered product, please contact Damian on +61 403 304 884 or email damian@hexpegs.com.au and you will be assisted with the product return via Australia Post or courier service. Refunds associated with product returns occur once the product has been received from Australia Post or courier service and assessed in line with the Hex Pegs Returns Policy. For a return or exchange, the delivery fee is non-refundable.