Privacy Policy

Our privacy commitment

Hex Pegs is committed to protecting the privacy of your personal information. We manage your personal information in an open and transparent way.

Hex Pegs will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.

Hex Pegs will not use or disclose your personal information for purposes unrelated to the services we provide, unless we first obtain your consent.

This policy is structured so that you can view information relevant to you if you are a:

Customer
Employee
Supplier

Our Privacy Obligations

This privacy policy sets out how we comply with our obligations under the
Privacy Act 1988 (Australia);
Privacy Act 1993 (New Zealand); and
Personal Data Protection Act 2012 (Singapore)
Hex Pegs is bound by the requirements of these laws, which regulates how we may collect, use, disclose and store personal information. These laws also specify how individuals may access and correct personal information held about them.

“Personal Information” means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not. For example, these types of information could include your name, contact details, age and health information.

“Personal data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which the organization has or is likely to have access.

In this policy ‘we’, ‘us’, ‘our’ and Hex Pegs refers to (and this policy applies to” Hex Pegs Pty Ltd (ACN 627087781).

If you have any questions regarding Hex Pegs Privacy Policy, please call us on 0403304884 or email damian@hexpegs.com.au.

By visiting our websites and/or providing your personal information or data to us, you consent to the terms and conditions in this Privacy Policy, unless you tell us to the contrary by contacting us.

This privacy policy is effective from January 2017. From time to time, our policies and procedures will be review and, if appropriate, updated. If any changes are made to this policy these will be posted on our websites.

Customers

How and why does Hex Pegs collect and hold your personal information?
What kind of personal information does Hex Pegs collect and hold?
How does Hex Pegs use your person information?
In what circumstances will Hex Pegs disclose your personal information?
Who do we disclose your personal information to?
Direct marketing
Does Hex Pegs disclose your personal information to overseas recipients?
Use of Government Identifiers
Data quality and Security
Website usage
Links to third party sites
How you can access or correct your personal information
How you can notify us of a privacy concern or contact our Privacy
Contact Officer

How and why does Hex Pegs collect and hold your personal information?

Hex Pegs will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner.It is Hex Pegs’ usual practice to collect personal information directly from you when you:

  • Place an order or complete any online form on one of our websites or online payment gateways
  • Visit or use a Hex Pegs website;
  • Subscribe to marketing and sales material or communications;
  • Complete an online form on one of our social media channels’
  • Enter a trade promotion or competition’
  • Complete an online form on one of our online advertisements that is placed on a third party website;
  • Complete a hard copy form or provide information
  • Complete and return to us a hard copy form that is provided with one of our products
  • Complete and return to us a wholesale account application form;
  • Request delivery of products;
  • Make a purchase, return or exchange a product where we request you to verify your identity;
  • Speak with us, or one of our representatives directly during a product or sale enquiry; or
  • Contact us directly by telephone, via mail, e-mail or online.

We may collect personal information about you from a third party or a publicly available source, but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way.

Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not be possible and Hex Pegs may need to collect personal information from you to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with a service.

If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).

What kind of personal information does Hex Pegs collect and hold?

Any personal information that you provide via our websites or directly is collected and managed by Hex Pegs.

If you provide you personal information to a third party via a link from a Hex Pegs website, that information is collected and managed by those third parties. You should familiarize yourself with their privacy policy prior to deciding whether you wish to provide them with your information.

The types of personal information Hex Pegs may collect includes you:

  • Name;
  • Date of birth;
  • Gender;
  • Marital status and family details;
  • Residential, business and postal address;
  • Email address;
  • Contact telephone numbers;
  • Identification details;
  • Testimonials or opinions
  • Photos of you;
  • Financial information, such as credit card details;
  • Written or verbal contact with Hex Pegs, including voice recordings of telephone conversations you have had with our employees; and
  • Activities, including but not limited to lifestyle and other interests.

Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/ or products you are seeking.

If you provide us with information about any third party, you must obtain that person’s permission to give us the information and inform them that you have given the information to us.

How does Hex Pegs use your personal information?

We use your personal information for a variety of reasons including to:

  • Contact you in relation to one of our marketing programs;
  • Provide services and products to you;
  • Answer your inquiries and deliver customer service to you;
  • To tell you about other products that we think may be of interest to you;
  • To enable us to undertake a credit assessment;
  • Maintain and improve customer services;
  • Meet our legal obligations;
  • Manage and resolve any legal, consumer or commercial complaints and issues;
  • Carry out internal functions including training; and
  • Conduct marketing research and analysis.

In what circumstances will Hex Pegs disclose your personal information?

In the course of conducting our business and providing our products and services to you, we may disclose your personal information.

We only disclose personal information for the purposes for which it was given to us, or for purposes, which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:

  • You have consented to the disclosure;
  • You would reasonably expect, or have been told, that your information is passed to those individuals, businesses or agencies; or
  • It is otherwise required or authorized by law.
  • If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.

Who do we disclose your personal information to?

We may disclose your personal information to:
Another Hex Pegs business or entity;
To companies that perform services on our behalf, such as delivery companies, data entry service providers, trade promotion or gift card administration and account management providers;
Professional advisers (such as lawyers or auditors);
Payment systems operators and financial institutions;
Organisations authorized by Hex Pegs to conduct promotional, research or marketing activities;
Upon lawful request from law enforcement agencies or government authorities; and
Any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.
In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties
undertake to protect your privacy.

Direct marketing

We are committed to compliance with all laws and requirements relating to the use of your personal information. We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way.

Where we use or disclose your personal information for the purpose of direct marketing, we will:
Allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and
Comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.
Hex Pegs will only ever contact you if you have consented to this, and you can ask to be removed from our marketing lists at anytime by contacting us directly.

If you do not wish to be contacted by Hex Pegs please e-mail us at damian@hexpegs.com.au.

Use of Government Identifiers

Hex Pegs will not use Government Identifiers, such as a driver’s licence number as its own identifier of individuals.

Data quality and Security

We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorized access, modification or disclosure.

The personal information that we collect about you is stored on our database servers and filing systems managed by us in Australia.

Website usage

Our websites are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.

We use secure payment platforms to process online orders. Customers can see their cards being debited in real time, all in a secure environment.

We take website and credit card security extremely seriously, and always endeavor to provide a secure safe platform on which to conduct online transactions.

To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, the SSL is active. You can double-check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer.

Ensure you logout when you have finished visiting our websites especially if you accessed them from a shared computer.

Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. The information collected may be used by Hex Pegs to improve your experience on our website.

If you visit an area of the website where you are not required to log on, to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

Any personal information that you submit to us using our website or in an e-mail will only be used in accordance with this privacy policy.

Links to third party sites

Whilst links to third party websites may be provided on our website, we are not responsible for the content or practices of these third party websites.

These links to third party websites are provided for your convenience and do not represent Hex Peg’s endorsement of any linked third party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.

No links may be made to this website without our prior written consent.

How you can access or correct your personal information

You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.

If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.

You will not be charge to accessing your information, although we might have to charge the reasonable cost of processing your request, including photographing, administration and postage. We will advise you of any fee payable before we process your request.

If you believe that your personal information is not accurate, complete or up to date, please contact us via email to damian@hexpegs.com.au.

How you can notify us of a privacy concern or contact our Privacy Contact Officer

If you:

Have queries, concerns or complaints about the manner in which your personal information has been collected or handled by Hex Pegs; or

Would like to request access to or correction of the personal information we hold about you;

Please email damian@hexpegs.com.au.

Suppliers

We collect information from our suppliers to facilitate sourcing and purchasing products and services. This information can be collected directly from suppliers and related service providers. We may share supplier information with entities located overseas.